Contacts

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Questions about the patient medication record should be directed to the ePrescription Call Center.

ePrescription Call Center
Operating hours are Monday to Thursday from 7:00 am to 5:00 pm, Friday from 7:00 am to 4:00 pm.
Phone: +420 272 185 555
e-mail: erecept@sukl.gov.cz

Information Department
Operating hours are Monday to Friday from 9:00 am to 2:00 pm.
Phone: +420 272 185 333
e-mail: infs@sukl.gov.cz

Contact for press
Phone: +420 272 185 712
Phone: +420 702 207 242
e-mail: tiskove@sukl.gov.cz

Switchboard office/general contact
Phone: +420 272 185 111

Continuous service* for reporting quality defects in medicinal products
Monday to Friday after 16:30, working days round the clock.
Phone: +420 272 185 777
e-mail: zavady@sukl.gov.cz

Continuous service* for vigilance reporting for medical devices
Monday to Friday after 16:30, working days round the clock.
Phone: +420 272 185 999
e-mail: urgent@sukl.gov.cz

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* Round-the-clock service – ensures that SÚKL immediately deals with crisis situations that arise mainly as a result of the discovery of defects in the quality of medicines and serious adverse events of medical devices that may endanger life or cause a serious threat to health. The round-the-clock service only deals with serious cases that cannot be dealt with during working hours.